Frequently Asked Questions and Answers
Question: What is your returns policy?
Answer: We guarantee 100% satisfaction and will accept returns on any merchandise a customer is unsatisfied with for any reason within 30 days of receipt of merchandise. Click for details
Question: Is your credit card form secure?
Answer: Yes we use the finest form of encryption using SSL. You can view the authenticity of this right on the form.
Question: How much does shipping cost and what method of shipping is used?
Answer: We use Fed-Ex International Priority for shipping. Shipping charges are based on the published Fed-Ex rates from Indonesia to your country. We get a 35% discount and pass this savings on to you. Click for details
Question: How long does it take to process an order?
Answer: Most orders are received by the customer within 2 weeks.
Question: Do you use real gemstones?
Answer: Yes. All the gemstones we use are real and of high quality. The only synthetic stones we use are Cubic Zirconium (CZ) which does not exist in a natural state.
Question: Is your jewelry hallmarked with a 925 or sterling stamp?
Answer: Yes. We use a 925 stamp on all jewelry except certain items which are virtually impossible to stamp.
Question: Are there any metals in your jewelry which cause allergic reactions?
Answer: Absolutely not. We use only high quality metals in our sterling and do not use any special alloys containing allergens.
Question: Do you have a printed catalogue?
We strive to provide our customers with the best possible sterling silver jewelry in quality, design and service. Our goal is to provide new exclusive designs in sterling silver jewelry to keep your silver jewelry showcase unique.....